Joanne Kelley Senior Consultant

How I started with Hillspoint

I have always enjoyed sales and believe that it is the lynchpin for most businesses. I love customer interaction and thrive on figuring out the best solution for the customer, based upon his/her needs. For me, being a great sales person is like a puzzle. Every customer is different and the onus is on me to figure out the best fit for each person, each company, each challenge. Communication and active listening are a huge part of solving this puzzle. Some things never change. It is always crucial to map a solution that details what a business needs in order to give the customer the most value in the quickest amount of time.

For example, your sales people want to sell a technology solution. For many, technology can be baffling and complex – especially if solutions are not presented in context. There can be a tendency for sales people to get bogged down in the specifics and features of the technology. However, each company’s needs, infrastructure and strategic goals are different and its definition of success rarely mirrors the so-called “norm”. The key is the salesperson’s willingness to invest the time to truly understand requirements, and to then clearly convey the suggested solution focused on how their product or solution will meet those needs. Throughout my career in sales, marketing, consulting and implementation I have spent several decades working to solve this exact puzzle for many different kinds of companies and products.

I joined Hillspoint because we work with clients every day to help them use proven best practices and our innovative and highly-effective 3-Dimensional Customer Engagement System.

We’d love to start a conversation about your goals and objectives for increasing revenue, market share, profits – and how to become customer-obsessed.